Plus Tier is not available on one or any of my devices
If you subscribed and still don't have access to Plus features in one or any of the Craft apps:
- Please make sure you are signed in with the same account you used to subscribe and use the same login method (e.g. Email vs Sign in with Apple).
- Apple could have assigned a Private Relay e-mail for your Craft account if you had Hide My Email enabled when you first created your Craft account.
TIP: To check what is the email assigned to your Craft account go to Profile > Preferences > My Account, in any of the Craft Apps.
- Apple could have assigned a Private Relay e-mail for your Craft account if you had Hide My Email enabled when you first created your Craft account.
- Plus features will only be available in Spaces you own. If you're in a shared space whose creator does not have a Plus subscription, your Plus tier won't be enabled.
If none of the above helps and you have a successful charge for a subscription, please contact our support at support@craft.do.
I purchased a subscription through the App Store, but Craft still didn't recognise my purchase
macOS: In Craft on your Apple device, please go to Team Settings > Current Plan > On that page, try to use the button Restore Purchase. If that doesn't help, please contact our support at support@craft.do.
iOS: In Craft on your Apple device, please go to Team preferences > Manage Team > Current Plan > On that page, try to use the button Restore Purchase.
I purchased my App Store subscription to a different account
If you are using the same device where you purchased the subscription, you can transfer it to the current account easily. Just try hitting the Restore Subscription button, described above. Craft also supports Family Sharing for App Store subscriptions.
I purchased my subscription through to the wrong account
No worries! Please contact our support at support@craft.do within 14 days after the transaction, we can process a full refund and cancellation for you. Then you can subscribe again to the correct email address.
I applied for an Education License but still did not receive a response
Please double-check your email's spam/junk box, especially if you applied using your school mail. If you applied and didn't get any response for two weeks, contact us at support@craft.do informing your full name and the email address you used to apply, we'll be happy to check the status of your application. More useful info here: Craft Education Plan - FAQ
I have a Setapp subscription and would like to cancel my App Store or Paddle Subscription
If you had an App Store subscription, only Apple can issue a refund, here's how to request it: https://support.apple.com/en-us/HT204084. If you had a Paddle subscription (made directly with us), please contact us at support@craft.do and we'll find the best solution for you.
For more Setapp related questions please check out our Setapp FAQ and Troubleshooting