Pro Tier is not available on one or any of my devices

I upgraded to the Business plan, but my Spaces are asking me to upgrade to Pro

I purchased a subscription through the App Store, but Craft still didn't recognize my purchase

I purchased my subscription to a different account

I signed up for the 14-day free trial of the Pro plan via the App Store, but it seems that my account was charged the full amount.

I have an Education License but don’t know where to use it

I applied for an Education License but still did not receive a response

I have a Setapp subscription and would like to continue using Craft through Setapp

Pro Tier is not available on one or any of my devices

If you subscribed and still don't have access to Pro features in one or any of the Craft apps:

•  Please make sure you are signed in with the same account you used to subscribe and using the same login method  (e.g. Email vs Sign in with Apple).
  • Apple could have assigned a Private Relay e-mail for your Craft account if you had Hide My Email enabled when you first created your Craft account.
    TIP: To check what is the email assigned to your Craft account go to Profile > Preferences > My Account, in any of the Craft Apps. 
• Pro features will only be available in Spaces you own. If you're in a shared space whose creator does not have a Pro subscription, your Pro tier won't be enabled. 

If none of the above helps and you have a successful charge for a subscription, please contact our support at support@craft.do.

I subscribed to the Business plan, but my Spaces are asking me to upgrade to Pro

Business features, such as Custom Domains and Advanced Analytics, are only available in Business spaces. Once you upgraded to the Business plan, you can create new Spaces under your Business Team. Here's more about Managing Spaces in a Business Plan. In case you have shared Spaces outside of your Team, just drop us an email at support@craft.do with the names of the Spaces and we will migrate them for you.

I purchased a subscription through the App Store, but Craft still didn't recognize my purchase

In Craft on your Apple device, please go to Preferences > Subscription > Change plan. On that page, try to use the button Restore Purchase. If that doesn't help, please contact our support at support@craft.do.

I purchased my subscription to a different account

If you are using the same device where you purchased the subscription, you can transfer it to the current account easily. Just try hitting the Restore Subscription button, described above. Craft also supports Family Sharing for App Store subscriptions. 

I signed up for the 14-day free trial of the Pro plan via the App Store, but it seems that my account was charged the full amount.

It is only possible to start a trial once. Only Apple can issue a refund for an in-app subscription and here you can check the process -https://support.apple.com/en-us/HT204084.

I have an Education License but don’t know where to use it

Here's how to activate your License key:

1. Go to https://docs.craft.do/

2. Login with the email address you use for Craft

3. After login, tap on your avatar and select Preferences

4. Open Subscription and click on the Enter License Key button

5. Enter your License Key above

6. After successful validation, open the app → You are a Pro

Important Notes:

- When you activate a license it will overwrite the current subscription period. Therefore, please make sure you activate the new license only after the current one expires to make sure you enjoy the whole 1 year period for each license.

- A license key does not have an expiration date to be activated, so you can just keep it until you need to use it.

If you are still experiencing problems, please drop us an email at support@craft.do.

I applied for an Education License but still did not receive a response

Please double check your email's spam/junk box, especially if you applied using your school mail. If you applied and didn't get any response for two weeks, contact us at support@craft.do informing your full name and the email address you used to apply, we'll be happy to check the status of your application.

I have a Setapp subscription and would like to continue using Craft through Setapp

If you had an App Store subscription, only apple can issue a refund, here's how to request it: https://support.apple.com/en-us/HT204084. If you had a Paddle subscription (made directly with us), please contact us at support@craft.do and we'll find the best solution for you. 

For mote Setapp related questions please check out our Setapp FAQ and Troubleshooting