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If you’re using the Setapp version of Craft, you have access to our Plus Tier features.

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Using Craft with Setapp

Setapp needs to be running in the background for Craft to launch.

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What’s included with Setapp

Your Setapp subscription grants you access to Plus tier features, including:
  • 1TB storage per space (up to 5 spaces per team)
  • 5GB upload limit per file
  • Advanced Share Analytics
  • Custom Domains
  • AI Assistant benefits, including a monthly AI usage refresh, access to advanced Assistant models, and Bring Your Own Key (BYOK)
Setapp includes Plus tier features for your Craft account, but it does not support inviting members to your team. You can still collaborate with others at the document level.

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Troubleshooting

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Subscription Not Recognized or AUTH Error

If Craft doesn’t recognize your Setapp subscription, or you see an error like AUTH/2/650:
1
Make sure you’re launching Craft from the Setapp app, not from your Applications folder or Dock directly
2
Ensure Setapp is running in the background — Craft needs it to verify your subscription
3
If the issue persists, quit both Craft and Setapp completely, then reopen Setapp first, followed by Craft
If you previously installed Craft from the App Store or directly from craft.do, your Mac may be opening that version instead of the Setapp version. Check that you’re using the correct copy by looking for the Setapp badge on the app icon.

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”Another Craft is Already Installed” Error

If you see this pop-up after opening the Setapp version on Mac:
1
Delete the Craft app
2
Open Finder and navigate to your home folder
3
Press Cmd + Shift + . to display hidden folders
4
Delete ~/Library/Group Containers/group.com.lukilabs.lukiapp.share/
5
Delete ~/Library/Containers/com.lukilabs.lukiapp
6
Download Craft from Setapp again
Setapp folder structure showing library containers

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Switching from Setapp to a Craft subscription

It is not possible to upgrade a team while it is tied to a Setapp subscription. If you want to subscribe to Plus, Family, Business, or Team directly with Craft, choose one of these options:
1

Create a new team

Create a new team, then subscribe directly through craft.do/pricing.
2

Move after Setapp expires

Cancel your Setapp subscription, wait until it fully expires, then subscribe through our website or the App Store.
If you need help creating a new team, switching plans, or understanding what happens to your current setup, contact our support team. We’ll help you choose the safest option.

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Moving from Craft Subscription to Setapp

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Same Email for Both Accounts

If your Craft account email matches your Setapp account email:
1
Download the Setapp version of Craft through Setapp
2
Sign in with that email
3
Your existing Craft account will be automatically assigned to Setapp
4
Your previous content will be visible right away

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Different Emails

If your Craft account has a different email than your Setapp account:
You’ll need to migrate content from your Craft account to your Setapp account. It’s not possible to merge Craft and Setapp accounts with different email addresses.
You can move content between accounts manually by exporting and importing documents.

Plans and Pricing

Compare all Craft subscription plans

Check Storage Usage

Monitor your space storage

Export Documents

Export your content from Craft

Teams

Learn how teams and spaces work in Craft

Contact Support

Get help choosing the right subscription path