Where to request a refund
The refund process depends on where you subscribed:- Directly from Craft (in the web app or on our website): contact us at support@craft.do and we’ll help. See the refund windows below for eligibility.
- App Store: Apple handles all App Store payments, so only Apple can issue a refund. Request a refund from Apple.
- Setapp: contact Setapp support through your Setapp account.
Refund windows (craft.do purchases)
Annual plans
Full refund within 30 days of the initial purchase or an auto-renewal, no questions asked.Monthly plans
Full refund within 14 days of your first-ever charge on the plan. Monthly auto-renewals are not refundable, but you can cancel anytime from Settings, and you’ll keep access until the end of the billing period.Auto-renewals
Same as Annual plans: full refund within 30 days of the renewal charge.Always refunded
- Duplicate or double charges
- Charges after a confirmed cancellation
- Wrong account was upgraded
- Any charge caused by a Craft billing error
Outside the refund window
If you changed your mind after the refund window has passed, contact us. We may be able to offer account credit, a pause, or a downgrade instead of a refund.Refunds are processed in 5–10 business days depending on your payment method. We review repeated refund requests on the same account individually, and may decline them.