If you’re trying to log in to Craft and haven’t received your login code via email, there are a few things you can check and try to resolve the issue.
1. Check Your Email Inbox and Folders
- Make sure you’re checking the correct email inbox associated with your Craft account.
- Look in your Spam, Junk, Promotions, or Trash folders.
- If you use filters or rules, the email may have been routed to a different folder.
The login email is sent from login-noreply@craft.do with the subject line “Welcome to Craft Docs! Your Sign In Code: XXXXX”.
2. Wait a Few Minutes
Sometimes, email delivery may be slightly delayed depending on your email provider. Wait a few minutes and then check again.
3. Try Sending the Code Again
Go back to the Craft login screen and re-enter your email address. You can request a new login code, which will invalidate the previous one.
4. If You Use a Microsoft Email Address
For users with Outlook, Hotmail, Office365, or Live email addresses, delayed delivery is a known issue. Microsoft may temporarily delay or block messages from certain senders due to their spam prevention systems.
If you're affected by this:
- Wait 15–30 minutes and check again.
- Add login-noreply@craft.do to your email contacts to help ensure delivery.
- Contact Microsoft support and report the issue if the problem persists.
5. Still Not Receiving the Code?
If you’ve tried the steps above and still can’t log in:
- Try logging in using a different device (e.g., mobile instead of desktop).
- If possible, try using a different network (some firewalls may interfere with authentication).
Then, reach out to Craft’s support team at support.craft.do. Let us know the email address you’re using to sign in, and we’ll help investigate.