How To Cancel My Subscription?

We are sorry to see you go, but if you feel that Craft is not the ideal tool for your goals, you can cancel your subscription at any time.

Cancelling your subscription will bring your account automatically to free tier. Don't worry about your content. Your existing data is never affected by changes made to your subscription, so cancelling your paid plan will not affect any of your documents. 

 

Canceling Your App Store-Based Subscription

Canceling a Subscription Purchased Directly Through Our Website

 

Canceling Your App Store-Based Subscription

Since we don't have control over the in-app subscriptions we recommend following these steps: https://support.apple.com/en-us/HT202039

 

Canceling a Subscription Purchased Directly Through Our Website

  1. Go to https://docs.craft.do/
  2. Sign in to your Craft account.
  3. Click on your Avatar located in the top right corner of the page. 
  4. Select the 'Settings' button.

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5. Then go to 'Subscriptions'.

6. Click on 'Settings and Billing' for the selected subscription. (We are using a Family Subscription plan in our example)

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7. Go to 'Danger Zone'

8. Select "Cancel Subscription"

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In case you have any doubts, please contact us for further assistance.