Every document, or subpage, in Craft, can be shared with a unique URL. As standard, the URL will have the format craft.do/s/abc123 which is perfectly fine for a lot of applications. But what if you want the URL to reflect your brand? This is where custom domains can help.
Craft allows you to change the URLs of shared pages to one of the subdomains that you own. For example, now you can share the same page but with a link that looks like news.company.do/rebran and instantly communicate that something exciting is just a click away.
For more details on setting up your custom domains in Craft please visit this link.
Frequently asked questions:
Can anyone add a custom domain?
Only admins on the business plan can change domains in the admin portal. The changes made here apply to all documents and all spaces within the business account.
How do I upgrade to the business plan?
You can create your Business Plan (for your own or for your Team) on our Business Admin Page - https://docs.craft.do/team-admin/new
I already have an in-app subscription / License, what to do?
In both cases, we fully refund the remaining time of the subscription / License so you won’t lose that part!
- If you have in-app subscription, you need to cancel it as we can’t cancel it for you - https://support.apple.com/en-gb/HT202039
- If you have a License, it’s non-renewable, so you don’t need to cancel it
Once you purchased the Business Plan, please ping us at email@example.com and we will help you in the refund process.
How much does it cost to add a domain?
If you're a business customer, nothing. This is included with your subscription.
How many domains can I add?
Craft currently supports one custom subdomain per team. You can change this as often as you want but only one at a time and it applies to all documents and spaces.
I don't own a domain, can I purchase one through Craft?
Not at this time. If you'd like to see this feature added send us a mail at firstname.lastname@example.org
Can I use Craft with a root domain so it becomes my homepage?
Currently we don't support root domains, only subdomains. For example we support blog.company.do/pat but not company.do/pat. However, there are workarounds that might work for you such as using www. as your subdomain and using / as the path. These workarounds can be provider specific and we cannot ensure they will always perform well and so are not officially supported.
What if I change my mind, can I remove my domain?
To revert back to the Craft.do urls just disconnect the domain in the admin panel. You may also want to change the DNS settings with your domain provider but that is not required to disconnect from Craft.
I've made all the changes but it's not working?
It can take 24hrs for changes to take effect through the network. You might even find one browser works and another doesn't in this time. After 24hrs if you're still having problems please contact support email@example.com
I've tried to connect my subdomain but I don't know where to change the settings.
We've collected some of the more popular provider steps here. If you're using a provider not on this list try searching for DNS settings
I'd like to revert back to the Craft.do link for one document, how do I do this?
This is not possible at this time. Custom domains can be removed entirely if required but not on a per document basis.
What is a subdomain?
A subdomain is any set of characters that comes before the main domain name. In the example below blog is the subdomain, company.do is the domain and amazing-news is the path.
This is often used for completely separate sections of a business or interest such as blog.company.do
What is a URL path or segment?
A URL has a domain and a path. The path is the part of the URL that comes after the first backslash. For example in the URL company.do/brand/colours “brand/colours” is referred to as the path. In this example “brand” is also a segment.
Craft supports customization of both of these attributes, however, single character segments such as company.do/b/colours are not supported.
What happens if I no longer own the domain or disconnect it? Will all the old links break?
If you disconnect your subdomain from Craft all links, past and present, will revert back to their original Craft.do/s/path format. If someone tries to use an old link (with your custom domain) it will no longer work.
If you no longer own the domain then any links with that domain will fail. Craft will continue to allow you to create custom links but these will also fail. If you no longer own the domain you should disconnect the domain in the admin portal as soon as possible.
What happens if I cancel my business plan subscription?
If you cancel your subscription you won’t be able to add new content to Craft. All links that have been set up in the past will continue to work but you won’t be able to add new custom domain share links.