If you’re unable to see a previous version of your document using Version History, several factors could be the cause. Below are the most common reasons:
1. The Backup Was Created Outside Your Plan’s Retention Period
Craft’s version history is available for a limited time based on your subscription plan:
| Plan | Version History Retention |
|---|---|
| Starter (Free) | 7 days |
| Plus, Family | 30 days |
| Team, Business | 180 days |
If the version you’re looking for is older than your plan’s retention period, it will no longer be accessible.
2. The Document Didn’t Meet the Backup Timing Requirement
- Craft creates a snapshot every 60 minutes while you’re actively making changes.
- If you didn’t continue editing the document for a full hour, a backup may not have been created.
- For example:
- If you made quick edits and closed the document within a few minutes, no backup would have been saved.
3. No Changes Were Made Since the Last Backup
- Version history is only created when there are active changes to a document.
- If you only viewed the document or made minor changes that didn’t meet the system’s threshold, a new version may not have been saved.
4. The Document Was Recently Created
- If the document is new and hasn’t been edited for at least 60 minutes, there may not be any saved versions yet.
- Craft starts tracking changes from the moment you begin editing, but the first backup will only occur after one hour of continued editing.
5. The Document or Space Was Deleted
- If the entire document or space was deleted, version history will no longer be available unless restored from Recently Deleted within the allowed timeframe.
6. Technical Limitations or Sync Issues
- Version history might not display correctly if there was an interruption in syncing between devices.
- Check your internet connection and make sure Craft is up to date to avoid potential syncing problems.
What to Do If You Still Can’t Find a Version
- Double-check the Info tab > View Backups in the right sidebar of the document.
- Verify your subscription plan to ensure your retention period covers the timeframe you need.
- If you suspect an issue with syncing or backups, please contact our support team for assistance.
By understanding how Craft’s version history works and what factors affect backups, you can ensure that your documents are consistently saved and accessible when needed.