Data & Performance Issues

How to Report a Bug in Craft

If you’ve encountered a bug in Craft, we’d love your help tracking it down. Clear reports allow our team to investiga...

Dealing with performance issues

In some cases, you might experience performance issues while using Craft. We would need to collect the most relevant ...

My 'Recently Deleted' folder disappeared.

The Recently Deleted folder can disappear for one of two reasons The previously deleted documents were deleted for m...

Error: External location already added

Problem When you are trying to re-add the external location, you keep getting the error message "External location al...

iCloud Troubleshooting for External Storage

The reliability and performance of iCloud Drive sync are out of our control. If syncing is not working, the following...

Unable to login using Apple ID on my Mac

If you choose Continue with Apple option on your Mac, at first you will be prompted for your Password. This is Apple’...