Troubleshooting

What Happens to My Content When My Subscription Expires?

If your Craft subscription expires or is cancelled, your content remains safe and accessible. However, your account w...

Subscription Troubleshoot

Plus Tier is not available on one or any of my devicesIf you subscribed and still don't have access to Plus features ...

Custom Domain: Document link not recognized

Once your custom domain is successfully verified and activated, you will see the following page message when you open...

Links on Shared Emails Don't Work

Problem When clicking on a page, subpage, or a block link in an email, you get the following error message:   Soluti...

Thumbnail Failed to Fetch Data

While using the Web version of Craft, you may notice the thumbnail for certain pasted links, like LinkedIn, in your d...

If you see the "You Are Offline" message

 This message means the app has temporarily lost its connection to the internet or our servers, it will automatically...

I can't access the Craft app on Web/Windows

When you are trying to access the Craft application on a company device or by using a company network, it can happen ...

How to Update Craft for Windows

  Whenever a new version of Craft for Windows is available, a notification will be visible on your Windows notificati...

Sharing a file with Craft ends up as an unusable link

Currently you can share text and links via Share Sheet with Craft. If you try to share photos or files, you will end ...

Event note sync issue in daily notes with Outlook calendar

Problem Event notes created on iOS/macOS aren't syncing across all platforms with an Outlook calendar integration. Re...

I can't see my Calendar events in the app

Experiencing trouble with not seeing your calendar events in the Craft app can be frustrating. This guide is designed...

Sync Troubleshoot

Craft Sync is built for speed and reliability to provide you seamless syncing capabilities across your devices. In so...

How to use Grammarly Desktop with Craft

  To use Grammarly Desktop with the Craft Mac app, follow these steps:1 - Download Grammarly desktop from their websi...

Latest update is not showing up in the App Store

If you don't see the latest version of Craft in the App Store only an Open button, you can try the following : Force...

Unable to Access Craft's website or Apps

Certain browser extensions, ad blockers or private networks may prevent you from accessing Craft's website or apps. "...

How to Report a Bug in Craft

If you’ve encountered a bug in Craft, we’d love your help tracking it down. Clear reports allow our team to investiga...

Dealing with performance issues

In some cases, you might experience performance issues while using Craft. We would need to collect the most relevant ...

My 'Recently Deleted' folder disappeared.

The Recently Deleted folder can disappear for one of two reasons The previously deleted documents were deleted for m...

Error: External location already added

Problem When you are trying to re-add the external location, you keep getting the error message "External location al...

iCloud Troubleshooting for External Storage

The reliability and performance of iCloud Drive sync are out of our control. If syncing is not working, the following...

Unable to login using Apple ID on my Mac

If you choose Continue with Apple option on your Mac, at first you will be prompted for your Password. This is Apple’...