Account Management
Manage your account settings, preferences, and subscriptions to get the most out of your Craft experience.
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I already have a paid Craft plan. Can I switch to the Education plan?
Yes. You can do that by either signing up to Craft with your school issued email or by changing your current Craft ac...
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What's included in the Education Plan?
The Education plan includes: Unlimited docs. Up to 250 GB of storage. Upload file limit of 1GB. Up to 5 spaces. 250...
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Craft Education Plan - FAQ
Our Education Plan is here to help you in your academic journey. Register with your school email to get access to pre...
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Craft Subscription Plans and Pricing
Craft offers a variety of subscription plans tailored to meet the needs of individual users, families, teams, and bus...
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Setapp FAQ and Troubleshooting
Craft is available on Setapp from Dec 1, 2022! If you are using the Setapp version of Craft, you will have access to ...
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How to change my billing email?
In case you would like to change your billing email for your business subscription, please contact us at support@craf...
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I deleted my Folder, Document, or Data, what can I do?
Deleting a Folder In case you delete a folder all documents will be accessible from All Documents view. In case you w...
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Can I set a password for login or for documents?
At this time we have only two authentication methods: Email (you will receive a code to your address) Apple ID Googl...
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How are you storing my documents on your servers?
We created an informal note about our Data Policy, you can read it here.
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What happens with my data when my subscription ends?
Losing all your data would be a horrible experience, so that is off the list! You will be able to access everything b...
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External Locations
Craft External Locations gives you the option to store your documents locally on your device, whether it’s your ...
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Can I Merge Two Accounts?
Unfortunately, merging two accounts isn’t currently possible. However, you can add another account to your applicatio...
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How can I change my email address for my Craft account?
To change your Craft account email, go to your account settings > My Account > Change email. Unable to Change Em...
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How to set custom icon on Mac
Set a custom icon You can set a custom icon to your Mac app, all you have to do: Download t...