Account Management

How to apply a discount code in Craft

Craft occasionally offers discounts and promotions, but these are only applicable to new subscriptions and upgrades. ...

Craft Trials: Explore Plus for Free

Craft offers two types of free trials that allow new users to explore the features of the Plus plan. Below is an over...

Unable to upgrade Team

If you’re looking to upgrade your team subscription and are currently subscribed through the App Store, follow the st...

How to update your billing information

To update your payment details, follow these steps:Go to your Team's Settings.Navigate to Plan Overview.Select Change...

Craft Pro Plan vs Plus Plan Comparison

The Pro plan has been discontinued and is no longer available for purchase. If you're currently on the Pro plan, here...

How to Apply for Craft Education Plan

You can gain access to the Education Plan (Pro) by signing up with your school-issued email or by changing your exist...

I Can’t See a Previous Version of My Document in Craft

If you’re unable to see a previous version of your document using Version History, several factors could be the cause...

Document Version History in Craft

Craft automatically creates backups of your documents, allowing you to restore previous versions if needed. This feat...

I deleted my Folder, Document, or Data, what can I do?

Deleting a Folder In case you delete a folder all documents will be accessible from All Documents view. In case you w...

Can I set a password for login or for documents?

At this time we have only two authentication methods: Email (you will receive a code to your address) Apple ID Googl...

How are you storing my documents on your servers?

We created an informal note about our Data Policy, you can read it here.

What happens with my data when my subscription ends?

Losing all your data would be a horrible experience, so that is off the list! You will be able to access everything b...

Setting up Calendar Integration

Craft’s Calendar integration helps you stay on top of your schedule by connecting directly with Apple’s Calendar. Wit...

Can I Merge Two Accounts?

Unfortunately, merging two accounts isn’t currently possible. However, you can add another account to your applicatio...

How can I change my email address for my Craft account?

To change your Craft account email:Click on your Avatar or profile picture.Select Account Settings. My Account. Chang...

How To Set Custom Icons on Mac

Set a custom icon You can set a custom icon to your Mac app, all you have to do: Download t...