Account Management

How to Add VAT Information to Your Paddle Receipt

If you’ve purchased a Craft subscription and need to include your VAT ID or company details on your invoice, you can ...

How to apply a discount code in Craft

Craft occasionally offers discounts and promotions, but these are only applicable to new subscriptions and upgrades. ...

Craft Trials: Explore Plus for Free

Craft offers two types of free trials that allow new users to explore the features of the Plus plan. Below is an over...

Unable to upgrade Team

If you’re looking to upgrade your team subscription and are currently subscribed through the App Store, follow the st...

How to update your billing information

To update your payment details, follow these steps:Go to your Team's Settings.Navigate to Plan Overview.Select Change...

Craft Pro Plan vs Plus Plan Comparison

The Pro plan has been discontinued and is no longer available for purchase. If you're currently on the Pro plan, here...

Restoring Deleted Spaces in Craft

If you've accidentally deleted a space in Craft, here's what you need to know about recovering it.Can I Restore a Del...

Can I Lock a Document in Craft?

Craft does not currently offer a built-in feature to lock documents for editing or apply password protection within t...

How to Check Your Storage Usage in Craft

Craft allows you to monitor your storage usage per space—but this feature is only available on the Mac, iPad, and iOS...

Does Craft Support End-to-End Encryption?

At Craft, we take security and privacy seriously. While we currently do not offer end-to-end encryption (E2EE), your ...

I Can’t See a Previous Version of My Document in Craft

If you’re unable to see a previous version of your document using Version History, several factors could be the cause...

Document Version History in Craft

Craft automatically creates backups of your documents, allowing you to restore previous versions if needed. This feat...

How to change your profile photo in Craft

Your profile photo in Craft helps personalize your workspace and makes it easier for collaborators to recognize you. ...

What to do when you don’t receive the login code

If you’re trying to log in to Craft and haven’t received your login code via email, there are a few things you can ch...

Changing Your Craft Account Name

Your Craft account name is how others see you when you share documents or collaborate in spaces. You can update it an...

Managing and Renaming Spaces in Craft

Spaces in Craft help you organize content and collaborate effectively. Here’s how to manage, rename, and customize yo...

Languages Available in Craft

Craft supports multiple languages across different platforms, allowing users worldwide to enjoy a localized experienc...

Setting up Calendar Integration

Craft’s Calendar integration helps you stay on top of your schedule by connecting directly with Apple’s Calendar. Wit...