Working Offline

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What Works Offline

• Mac / iPhone / iPad
• Web / Windows / Android

All documents in your spaces are stored on your device. Offline, you can open and edit any of them, create documents and folders, search, and add comments and images. Everything syncs when you reconnect.Images and files you haven’t viewed yet aren’t stored on your device. To keep all images and files of a folder available offline, use On-device Folders.Needs an internet connection

• Sharing and publishing
• AI Assistant and Connections
• Notifications
• Version history
• Whiteboards (Mac)
• Opening a shared document for the first time

Craft saves each document on your device when you open it while online. Offline, you can read and edit those documents. Documents you haven’t opened appear faded with the message Get back online to view this document.Needs an internet connectionThese features are grayed out or show an error while you’re offline:

• Creating documents, folders, and templates
• Starring, pinning, moving, duplicating, and deleting documents and folders, and the trash
• Search
• Sharing, publishing, comments, and reactions
• Uploading images and files
• Importing and exporting
• AI Assistant, Connections, and Shared with Me
• Tasks, Calendar, Notifications, and Reminders (views you opened before losing your connection stay visible)

Offline Mode settingOffline Mode is on by default. You can turn it off or back on in Settings → Advanced → Offline Mode. On Android, open Settings by tapping your profile picture.

Turning Offline Mode off deletes changes that haven’t synced yet. With Offline Mode off, changes you make offline aren’t saved on your device, so keep Craft open until you reconnect.

Craft clears documents you haven’t opened in a while from your device, and your browser can clear stored data when space runs low. Open a document while online to save it again.

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Syncing When You Reconnect

• Mac, iPhone, and iPad: All changes sync in the background.
• Web, Windows, and Android: Open documents sync right away. Documents you edited offline and closed sync the next time you open them. Unsynced changes stay saved if you close Craft.

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Troubleshooting