I can't access the Craft app on Web/Windows

When you are trying to access the Craft application on a company device or by using a company network, it can happen that the company's proxy solution is blo...

Event note sync issue in daily notes with Outlook calendar

Problem Event notes created on iOS/macOS aren't syncing across all platforms with an Outlook calendar integration. Reason The event note identifiers are crea...

Dealing with performance issues

In some cases, you might experience performance issues while using Craft. We would need to collect the most relevant factors to take into consideration when ...

Shared Sheet Upload Limit

In Craft, we have a Shared Sheet upload limit depending on your subscription plan. Limit per platform   Free Pro Team macOS 5 MB 256 MB 512 MB iOS 5 M...

Error: External location already added

Problem When you are trying to re-add the external location, you keep getting the error message "External location already added" and then it doesn't show up...

Links on Shared Emails Don't Work

Problem When clicking on a page, subpage, or a block link in an email, you get the following error message:   Solution You need to enable the secret link fe...

I cannot indent list items.

At this time you can indent list items 5 levels deep as we have a limit to make sure documents look and work nicely on mobile as well.   In case you experie...

I can't see my Calendar events in the app

Usually, there are a few reasons why you don't see your events: After enabling the connection between Craft and your Calendar app (more info here), in some ...

Sync Troubleshoot

Craft Sync is built for speed and reliability to provide you seamless syncing capabilities across your devices. In some cases, you might still experience iss...

iCloud Troubleshooting for External Storage

The reliability and performance of iCloud Drive sync are out of our control. If syncing is not working, the following tips might help to get it working again...

Subscription Troubleshoot

Pro Tier is not available on one or any of my devices I purchased a subscription through the App Store, but Craft still didn't recognize my purchase I purcha...

Unable to login using Apple ID on my Mac

If you choose Continue with Apple option on your Mac, at first you will be prompted for your Password. This is Apple’s own solution to make sure only the rig...

Sharing a file with Craft ends up as an unusable link

Currently you can share text and links via Share Sheet with Craft. If you try to share photos or files, you will end up with a following link: As a workarou...

Handwriting won't change to typed text on my iPad

Apple introduced Scribble to iPadOS 14, a feature that uses handwriting recognition and gestures to enable the Apple Pencil to enter and edit text in apps.  ...

Language switches back to the OS default

Craft is supporting multiple languages. You can set the preferred language from the Settings app and from Craft directly as well. If you are experiencing an ...

Latest update is not showing up in the App Store

If you don't see the latest version of Craft in the App Store only an Open button, you can try the following : Force kill the App Store  Restart App Store S...