Setapp FAQ and Troubleshooting

Craft is available on Setapp from Dec 1! If you are using the Setapp version of Craft, you will be able to use the Pro Tier limits. You can find some informa...

How can I change my email address for my Craft account?

You can change the email under Preferences -> My Account -> Change email

My recently deleted folder disappeared.

The Recently Deleted folder can disappear for one of two reasons The previously deleted documents were deleted for more than 30 days. The content of the del...

Back to School 2022 - FAQ

  Back to School is here! If you're currently an enrolled student, faculty, or staff member of an academic institution, Craft is offering you a free Personal...

How to turn a link into a rich preview link (with thumbnail)?

You can turn a plain link into a rich preview link by right-clicking on it and selecting the Change to Preview link option:  There is only one criterion, the...

How to add subscripts and superscripts?

You can add subscripts or superscripts with shortcuts: Subscript: $$_2$$ Superscript: $$^2$$ Or by using the inline formula feature:  

How to make text larger?

In case you have a longer document that you want to read, you have a few options available to make the text larger.  On macOS you can set a larger text unde...

Can I underline text?

In Craft, you can format your text in various ways and we wanted to make sure, that whatever you do, it will look amazing. At this time it isn't possible to ...

Can I embed Youtube videos or other files?

Unfortunately, this isn't possible at this time. As we understand that not having this option feels like something like this: We are collecting use cases to...

I deleted my Folder, Document, or Data, what can I do?

Deleting a Folder In case you delete a folder all documents will be accessible from All Documents view. In case you want to delete all the content of a folde...

Can I set a password for login or for documents?

At this time we have only two authentication methods: Email (you will receive a code to your address) Apple ID Google Authentication We are planning to add...

Can I set reminders for tasks?

At the moment this isn’t possible, but we are planning to introduce further improvements around task management.

How to add dates?

You can add a date badge in multiple ways: Type the slash ( / ) command and go to Date & Time or type Yesterday, Today, or Tomorrow directly (you can also t...

Craft for iOS, Mac, Web, Android, & Windows

Mac & iOS Craft was initially released on Mac and iOS, and you can download the apps from the App Store or go to our webpage https://www.craft.do/.   Web In ...

How do I request a feature or share my feedback?

There are multiple simple ways to share your feedback or ask for a feature: Submit your request here directly in the Help Center! Join the Craft Community a...

Do you support Apple Family Sharing?

Yes, Craft is supporting Family Sharing for in-app subscriptions! You can read more about Apple Family Sharing here: https://www.apple.com/family-sharing/ No...

Do you offer Education Discount for Students and Teachers?

Yes, we are offering Education Discount! 🎓🎉 Apply for Education Discount Back to School 2022 - FAQ Important information Education discounts can only be requ...

How are you storing my documents on your servers?

We created an informal note about our Data Policy, you can read it here.

How to duplicate, star, or move a Craft document you are viewing

Starring the document On macOS: Right-click on any document -> select Star Or while viewing a document, go to your sidebar -> Page Info -> Actions -> Star D...

How to link into a specific place in Craft with a Deeplink

What are Deeplinks? Deeplinks create a URL that can directly link to a document, page, or even the selected block inside the Craft app itself - clicking on t...

What happens with my data when my subscription ends?

Losing all your data would be a horrible experience, so that is off the list! :) You will be able to access everything but with the capabilities of the free ...

How can I delete my account?

You can delete your account under Preferences -> My Account -> Delete Account.