If you subscribed and still don't have access to Pro features in one or any of the Craft apps:
- Please make sure you are signed in with the same account you used to subscribe and using the same login method (e.g. Email vs Sign in with Apple).
- Apple could have assigned a Private Relay e-mail for your Craft account if you had Hide My Email enabled when you first created your Craft account.
TIP: To check what is the email assigned to your Craft account go to Profile > Preferences > My Account, in any of the Craft Apps.
- Apple could have assigned a Private Relay e-mail for your Craft account if you had Hide My Email enabled when you first created your Craft account.
- Pro features will only be available in Spaces you own. If you're in a shared space whose creator does not have a Pro subscription, your Pro tier won't be enabled.
If none of the above helps and you have a successfull charge for a subscription, please contact our support at support@craft.do.