> ## Documentation Index
> Fetch the complete documentation index at: https://craft-support.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Setapp

> Access Craft through your Setapp subscription with Plus tier features.

If you're using the Setapp version of Craft, you have access to our **Plus Tier** features.

## Using Craft with Setapp

<Tabs>
  <Tab title="macOS">
    Setapp needs to be running in the background for Craft to launch.
  </Tab>

  <Tab title="iOS">
    In the Setapp app, scan the QR code to initiate login with Setapp.
  </Tab>

  <Tab title="Web">
    In the Setapp app, scan the QR code to initiate login with Setapp.
  </Tab>
</Tabs>

## What's included with Setapp

Your Setapp subscription grants you access to Plus tier features, including:

* **1TB storage** per space (up to 5 spaces per team)
* **5GB upload limit** per file
* **Advanced Share Analytics**
* **Custom Domains**
* **AI Assistant benefits**, including a monthly AI usage refresh, access to advanced Assistant models, and Bring Your Own Key (BYOK)

<Info title="Team collaboration with Setapp">
  Setapp includes Plus tier features for your Craft account, but it does not support inviting members to your team. You can still collaborate with others at the document level.
</Info>

## Troubleshooting

### Subscription Not Recognized or AUTH Error

If Craft doesn't recognize your Setapp subscription, or you see an error like `AUTH/2/650`:

<Steps>
  <Step>
    Make sure you're launching Craft **from the Setapp app**, not from your Applications folder or Dock directly
  </Step>

  <Step>
    Ensure Setapp is running in the background — Craft needs it to verify your subscription
  </Step>

  <Step>
    If the issue persists, quit both Craft and Setapp completely, then reopen Setapp first, followed by Craft
  </Step>
</Steps>

<Info title="Common Cause">
  If you previously installed Craft from the App Store or directly from craft.do, your Mac may be opening that version instead of the Setapp version. Check that you're using the correct copy by looking for the Setapp badge on the app icon.
</Info>

### "Another Craft is Already Installed" Error

If you see this pop-up after opening the Setapp version on Mac:

<Steps>
  <Step>
    Delete the Craft app
  </Step>

  <Step>
    Open Finder and navigate to your home folder
  </Step>

  <Step>
    Press `Cmd + Shift + .` to display hidden folders
  </Step>

  <Step>
    Delete `~/Library/Group Containers/group.com.lukilabs.lukiapp.share/`
  </Step>

  <Step>
    Delete `~/Library/Containers/com.lukilabs.lukiapp`
  </Step>

  <Step>
    Download Craft from Setapp again
  </Step>
</Steps>

<img src="https://mintcdn.com/craft-support/8ZcE3XsLVWKkHCFw/images/account-and-subscription/subscription-plans/setapp/en/content/setapp-folder-structure.png?fit=max&auto=format&n=8ZcE3XsLVWKkHCFw&q=85&s=159827c7f4659fb3b04e0261e32b885c" alt="Setapp folder structure showing library containers" width="1362" height="769" data-path="images/account-and-subscription/subscription-plans/setapp/en/content/setapp-folder-structure.png" />

## Switching from Setapp to a Craft subscription

It is not possible to upgrade a team while it is tied to a Setapp subscription.

If you want to subscribe to Plus, Family, Business, or Team directly with Craft, choose one of these options:

<Steps>
  <Step title="Create a new team">
    [Create a new team](/en/organize-and-find/teams), then subscribe directly through [craft.do/pricing](https://www.craft.do/pricing).
  </Step>

  <Step title="Move after Setapp expires">
    Cancel your Setapp subscription, wait until it fully expires, then subscribe through our website or the App Store.
  </Step>
</Steps>

<Info title="Need help switching from Setapp?">
  If you need help creating a new team, switching plans, or understanding what happens to your current setup, [contact our support team](mailto:support@craft.do). We'll help you choose the safest option.
</Info>

## Moving from Craft Subscription to Setapp

### Same Email for Both Accounts

If your Craft account email matches your Setapp account email:

<Steps>
  <Step>
    Download the Setapp version of Craft through Setapp
  </Step>

  <Step>
    Sign in with that email
  </Step>

  <Step>
    Your existing Craft account will be automatically assigned to Setapp
  </Step>

  <Step>
    Your previous content will be visible right away
  </Step>
</Steps>

### Different Emails

If your Craft account has a different email than your Setapp account:

<Warning title="Important">
  You'll need to migrate content from your Craft account to your Setapp account. It's not possible to merge Craft and Setapp accounts with different email addresses.
</Warning>

You can move content between accounts manually by exporting and importing documents.

## Related Articles

<CardGroup cols={2}>
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    Compare all Craft subscription plans
  </Card>

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    Monitor your space storage
  </Card>

  <Card title="Export Documents" href="/en/import-and-export/export/document">
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</CardGroup>