> ## Documentation Index
> Fetch the complete documentation index at: https://craft-support.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

> How refunds work at Craft: eligibility windows, where to request one based on where you subscribed, and cases we always refund.

Our mission is to bring success and joy into your digital life. We understand that sometimes this won't happen, so here you can read more about Craft's refund policy.

## Where to request a refund

The refund process depends on where you subscribed:

* **Directly from Craft** (in the web app or on our website): contact us at [support@craft.do](mailto:support@craft.do) and we'll help. See the refund windows below for eligibility.
* **App Store**: Apple handles all App Store payments, so only Apple can issue a refund. [Request a refund from Apple](https://support.apple.com/en-us/HT204084).
* **Setapp**: contact [Setapp support](https://support.setapp.com) through your Setapp account.

## Refund windows (craft.do purchases)

### Annual plans

Full refund within **30 days** of the initial purchase or an auto-renewal, no questions asked.

### Monthly plans

Full refund within **14 days** of your first-ever charge on the plan. Monthly auto-renewals are not refundable, but you can [cancel anytime](/en/account-and-subscription/billing/cancel-subscription) from Settings, and you'll keep access until the end of the billing period.

### Auto-renewals

Same as [Annual plans](#annual-plans): full refund within 30 days of the renewal charge.

## Always refunded

* Duplicate or double charges
* Charges after a confirmed cancellation
* Wrong account was upgraded
* Any charge caused by a Craft billing error

## Outside the refund window

If you changed your mind after the refund window has passed, contact us. We may be able to offer account credit, a pause, or a downgrade instead of a refund.

<Info>
  Refunds are processed in 5–10 business days depending on your payment method. We review repeated refund requests on the same account individually, and may decline them.
</Info>